Privacy Policy

Information We Collect

We collect various types of information depending on how you interact with us:

Personal & Business Information

• Name, email, phone number, business/practice name
• Job title or role
• Practice specialty and provider NPI
• Billing or contact preferences

Patient Health Information (PHI)
As a medical billing and RCM provider, we may collect or process PHI in accordance with HIPAA guidelines:

• Patient demographics
• Insurance information
• Diagnosis and treatment codes (ICD-10, CPT, HCPCS)
• Medical records or clinical notes when required for coding/billing

Technical & Website Data

• IP address, browser type, pages visited
• Date/time of visit and device type
• Cookies and analytics data (non-personally identifiable)

How We Use Your Information?

Steady Medical Billing uses your information to:

• Provide billing and RCM services
• Communicate with you regarding services, updates, or issues
• Process claims, appeals, and payer communications
• Ensure HIPAA-compliant handling of PHI
• Improve our website and service offerings
• Comply with legal, regulatory, and audit requirements

HIPAA Compliance & Data Protection

We are fully compliant with HIPAA and implement strict safeguards to:

• Protect PHI from unauthorized access, disclosure, or alteration
• Encrypt and securely store sensitive health data
• Limit access to data based on user roles and need-to-know policies
• Maintain Business Associate Agreements (BAAs) with partners

Sharing and Disclosure

We do not sell or share consumer personal information (including phone numbers) with third parties or affiliates for marketing or lead generation purposes.

Information may only be shared under the following circumstances:

• With authorized personnel or subcontractors bound by confidentiality and HIPAA agreements
• With insurance companies, payers, or clearinghouses to process claims
• When required by law (e.g., subpoenas, audits, legal actions)
• During business transactions (e.g., mergers or acquisitions), provided protections remain in place

Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to enhance user experience and collect non-identifiable usage data.

You may adjust browser settings to block cookies, but doing so may affect site functionality.

Data Retention

We retain billing and health-related information only as long as necessary for services, legal, and audit requirements. Clients may request secure data deletion or transfer upon service termination.

Your Rights

You have the right to:

• Request access to the data we hold about you
• Request correction of inaccurate or outdated information
• Request deletion, subject to contractual or legal limitations
• Request a copy of your data in a portable format
• Withdraw consent for communications at any time

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect or store data from minors.

Updates to This Policy

We may update this Privacy Policy to reflect changes in laws, technology, or business practices. Updates will be posted here with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Steady Medical Billing

📧 Email: contact@steadymedicalbilling.com
📞 Phone: 614-465-6718
🕘 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)